Privacy Policy

1. About Lalabet and Data Controller

Lalabet operates as a licensed gambling service. This Privacy Policy explains how we collect, use, disclose and protect Personal Data in connection with your use of Lalabet services. For purposes of this Policy, Personal Data means information about you that identifies you or makes you identifiable.

2. Personal Data We Collect

  • Identity data: your full name, date of birth, country of residence, postal address, email address and telephone number.
  • Account data: username, login history, device identifiers, IP address and other usage data related to your Lalabet account.
  • Financial data: payment method details, bank account numbers, transaction history, winnings and refunds.
  • Gambling activity data: bets placed, stake amounts, game selections, session duration and outcomes.
  • Communication data: records of support interactions, emails, live chat and recorded calls.
  • Marketing preferences and consent status.

3. How We Collect Personal Data

We collect Personal Data directly from you through registration, account management, payments and customer support; automatically through your use of the Lalabet platform, including cookies and analytics; and from third parties where you have provided consent or where required by law.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the platform and improve user experience. Essential cookies enable service delivery and do not require prior consent. Non‑essential cookies require opt-in, which you may manage in your account settings or browser. We use security and fraud prevention technologies as part of these measures.

5. Purposes for Processing Personal Data

  • To operate and administer your Lalabet account and services, including identity verification and account security.
  • To process bets and online payments and manage winnings and refunds.
  • To comply with legal and licensing obligations, including know-your-customer and anti‑money‑laundering requirements.
  • To manage risk, detect fraudulent activity, and protect the integrity of the platform.
  • To communicate with you regarding account activity, support, updates and matters related to your use of Lalabet.
  • To develop and improve our services using anonymized analytics and aggregated data.

6. Legal Bases for Processing

We rely on lawful bases for processing Personal Data, which include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating a secure and compliant gambling service. Where processing relates to gambling activities and licensing, we apply the applicable regulatory requirements and safeguards.

7. Disclosure and Sharing of Personal Data

We may disclose Personal Data to the following categories of recipients as necessary for Lalabet to provide its services:

  • Service providers and payment processors involved in operating Lalabet and processing transactions.
  • Regulatory authorities and law enforcement when required by law or licensing obligations.
  • Affiliates and corporate group entities for operational and security purposes.
  • Third parties for anti-fraud, anti-money‑laundering and risk assessment checks.
  • Marketing partners only with your explicit consent or opt-in where permitted by law.

Transfers of Personal Data to third countries will be protected by appropriate safeguards in compliance with applicable law, including standard contractual clauses where required.

8. International Data Transfers

When Lalabet transfers Personal Data outside the jurisdiction of your residence or outside the European Economic Area, we apply safeguards designed to provide equivalent protection, including contractual data protection clauses and other recognized transfer mechanisms.

9. Data Retention

We retain Personal Data for as long as necessary to provide Lalabet services, fulfill licensing and legal obligations, resolve disputes and enforce our agreements. After account termination, data may be retained for a period required by law or for the establishment, exercise or defense of legal claims, then securely deleted or anonymized.

10. Security

Lalabet applies technical and organizational measures to protect Personal Data against unauthorized access, loss or disclosure. This includes access controls, encryption in transit, regular security assessments, and staff training. We maintain an incident response process for any data security event.

11. Your Rights

You may exercise rights granted by applicable data protection laws, including:

  • Right of access to confirm what Personal Data we hold about you and to obtain a copy.
  • Right to rectify inaccurate or incomplete data.
  • Right to deletion, subject to regulatory and contractual constraints.
  • Right to restrict or object to processing in appropriate circumstances.
  • Right to data portability where applicable.
  • Right to withdraw consent for marketing at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise these rights, contact Lalabet through the privacy contact specified at the end of this policy. Some rights may be limited by law or licensing requirements.

12. Marketing and Opt-Outs

You may opt out of direct marketing communications at any time. We will honor your preferred channels and update your preferences accordingly. Marketing communications will include a clear unsubscribe option in each message.

13. Minors

Lalabet does not knowingly collect Personal Data from individuals under the applicable minimum gambling age. Age verification is performed before granting access to our services, and any data collected from younger individuals is securely deleted if discovered.

14. Data Breaches

We maintain procedures to detect, respond to and notify authorities and affected individuals of material data breaches in accordance with applicable law. Notification will include the nature of the breach, likely consequences and measures taken to mitigate risk where required by law.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in processing activity, legal obligations or regulatory guidance. When material changes occur, we will provide notice in accordance with legal and licensing requirements and update the policy on our platform.

16. How to Contact Us

Data Controller: Lalabet Ltd, the entity operating Lalabet services in the relevant jurisdiction. Email: [email protected]. Data Protection Officer: [email protected]. If you have concerns about our handling of Personal Data, you may also lodge a complaint with the competent data protection authority in your jurisdiction.